Faq

Ans: We currently stock parts for Mercedes Benz, BMW, VW and Audi and were still increasing our brand coverage to include others, on which we shall progressively update our valuable customers.

Ans: Yes you can. We will usually require you to supply us with the Vehicle identity number or chassis number so we eliminate the possibility of supplying a wrong part. Using the chassis number you shall be given the quotation. Order is then placed by placing a down payment on order and completing the payment upon collection of the product when it’s brought in at the shop.

Ans: We will provide you with quotation for your enquiries for the products available in stock. If items are in transit, we will provide expected date of availability and if possible give a quotation of the same.

Ans: Length of time from order to delivery depends on volume and size which determine the mode of transportation, so the lead time will vary from product to product. Delivery time can be as short as 7 days.

Yes you can, provided within a reasonable period and the item is confirmed not to have been used.

Yes we give discounts for bulk orders, and we run promotions on various products from time to time.

Yes, you can depend on us to keep you updated on the status of the item when shipped.

Ans: No, but we have qualified mechanics that can do simple installation and give technical advice. For major installations that need garage fitted equipment, we recommend you visit a garage.

Ans: Approved payment methods include POS,bank transfers and Mobile Money.

Ans:  You will be served with a contact responsible for caring for your order from start of transaction up to the point of product collection or delivery.

Ans: Yes we do special orders for such items, and can be imported for you provided it’s available. This applies also applies to parts for older models German vehicles whose parts are non-stock items at our shops.

Yes. Vehicle parts have specific compatibility and one need to ensure the part purchased is compatible with the car they’re getting it for. If in doubt, it always helps to provide our staff with the VIN so they can confirm compatibility for you.

Yes we have whatsapp and Facebook groups for our customers, where we keep them updated on promotions, new arrivals and general auto spares related information.

Ans: Yes, we regularly post on our social media platforms and website car care tips.

YES.

Shop # 2, Delio Plumbers Building, Moffat Avenue, Ndola.

Shop # 8, Pempula House, Freetown Road, Kitwe.

Shop # 4, Plot 342, Diamond Drive, off Freetown Road, Kitwe.